Thank you for shopping with Tekhnea LLC. We want you to be satisfied with your purchase. Please carefully review the following policies for returns or refunds.

1. Return Policy
   Return Period: You have 30 days from the date you receive your product to request a return. We encourage you to inspect the condition of your product as soon as possible upon receipt so that you can initiate a return request promptly if necessary.
   Eligible Products: To protect our customers, the following products are not returnable:
   Opened or used items.
2. Return Requirements
   Return Request: To request a return, please contact our customer service email at lamine@tekhnea.shop and provide your order number and reason for return.
   Return Confirmation: We will respond to your return request via email within 24 hours of receiving it. Once confirmed, please ship the product to our designated address according to the instructions.
3. Return Procedure
   Product Packaging: Please return the product in its original packaging and all accessories. Ensure that the product is not damaged during the return process to be eligible for a refund. Shipping: Return shipping is the customer’s responsibility, unless the exchange or return is due to an error on our part.
4. Refund Policy
   Refund Processing: Once we receive and inspect your returned merchandise and confirm it’s eligible for return, we’ll process your refund within 5 business days.
   Refund Method: Refunds will be processed using the same method of payment as your original payment method. If your bank card or payment account is changed as part of the refund, we cannot guarantee a successful refund.
5. Exchange Policy
   Exchange Requirements: If you would like to exchange an item, please reapply according to the above return procedures and specify the product you wish to exchange.
   Availability: Exchanges are subject to the availability of the requested replacement product.
6. Special Circumstances
   If you wish to return an item due to a defect, error, or other reason, please contact our customer service immediately and we will do our best to assist you.

Thank you for your support and trust in Tekhnea LLC. We will do our best to provide you with satisfactory service!